Return & Refund Policy

Effective Date: 14/03/2025

1. Introduction

At Market1.in, we prioritize customer satisfaction with our easy return and refund process. If you’re not satisfied with your purchase, check our guidelines below.

2. Return Eligibility

• Returns are accepted within 7 days of delivery for:
• Damaged, defective, or incorrect items.
• Products in original packaging, unused, and with tags intact.
• Non-Returnable Items:
• Perishable goods (food, flowers, etc.).
• Hygiene & personal care products.
• Gift cards & digital products.
• Customized & personalized items.
• Electronics with broken security seals.

3. Refund & Replacement Process

• Replacement: Free replacement if the item is eligible.
• Refund: If no replacement is available, refunds are processed within 5-7 business days.

4. Return Request Process

1. Log in to Market1.in and go to “My Orders”.
2. Select the item and click “Request Return”.
3. Follow the steps to initiate a return or self-ship.
4. After verification, refunds/replacements will be processed.

5. Cancellations

• Orders can be canceled before shipment for a full refund.
• Once shipped, cancellations are not allowed.

6. Compliance & Consumer Protection

This policy adheres to:

• Consumer Protection (E-Commerce) Rules, 2020
• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023

7. Contact Us

• Email: support@market1.in
• Phone: +91 9676142165
• Address: Fashworld, 4-114, Near Water Tank, Beripalle, Tanakal, Kadiri, Andhra Pradesh – 515571

Exchange Policy Explained for CustomersTo understand our exchange policy, follow the steps to initiate a return or self-ship. After verification, refunds/replacements will be processed promptly. Remember, orders can be canceled before shipment for a full refund; once shipped, cancellations are not allowed. Our policy complies with the Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, and Digital Personal Data Protection Act, 2023. For further queries, contact us via email at support@market1.in.